Serval’s super agent Catalyst creates roving background agents to identify and fix IT issues before they’re ticketed

Serval is making Catalyst generally available and enabling it by default, letting the AI system inspect ticket histories, procedures and instructions to identify repeatable IT work and build automations. The tool can also create background agents that monitor connected systems for issues and suggest fixes before employees open tickets.

Catalyst reflects a broader shift from AI-assisted workflow building toward proactive IT automation, where systems discover, create and maintain automations with less human prompting. Its differentiation will depend on whether enterprises trust a single admin layer to govern access, policies and fixes across service operations.