Amazon fined $2.25 million for failing to help identity theft victims

The FTC says Amazon violated the Fair Credit Reporting Act by failing to provide identity theft victims with records tied to fraudulent accounts and purchases. Amazon will pay $2.25 million to settle the claims after customers allegedly faced confusing support loops when seeking information.

The case highlights growing regulatory scrutiny of how major platforms handle fraud-related customer data and consumer rights. It may push marketplaces to improve identity theft support processes and make account records easier for victims to obtain.