Meta’s own AI was exploited to hijack Instagram accounts

Meta’s AI support chatbot was reportedly abused to take over Instagram accounts by requesting email changes on other users’ profiles and then resetting passwords. Meta says the issue has been fixed, but the reports coincided with high-profile Instagram compromises, including Barack Obama’s former White House account posting Iranian propaganda.

The incident shows how AI support tools can become account-takeover vectors if they are allowed to trigger sensitive actions without robust verification. As companies automate customer service, identity checks and permission boundaries will become a critical security layer, especially for social platforms managing high-value accounts.